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MAJOR PROGRESS: Dramatic turnaround at clinic

MAJOR PROGRESS: Dramatic turnaround at clinic

Image: LDRS

A Solihull clinic has seen a dramatic turnaround just over a year after being ranked ‘inadequate” by the health watchdog.

The Midlands Ultrasound & Medical Services (MUMS) Limited had previously been placed in special measures following an inspection by the Care Quality Commission (CQC) last year.

But a new report published earlier this month, following an unannounced return visit by the regulator, confirmed that there had been major progress at the Park Avenue-based medical practice.

Following the latest visit in May, MUMS’ rating has been upgraded to “good” overall – the second best of the four rankings given to providers.

Director of operations Stephanie Byron, who joined last summer, said that “12 months’ intensive work” had paid off.

“Since that time [of last year’s inspection] MUMS has worked in partnership with the CQC to get matters right,” she said.

“We are absolutely delighted with the report having invested heavily in many things.

“We were able to demonstrate to the CQC that we had taken the warning notice very seriously … it was a real team effort.”

In their 2020 report the watchdog had flagged concerns about record-keeping and procedure, with “key documents” missing from some employee records and some policies “significantly past their review date.”

The failings meant that the clinic had to turn things around or face enforcement action.

In its new report, the CQC noted significant improvements had been made.

A summary said: “Staff assessed risks to patients, acted on them and kept good care records.

“The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.”

The service also rated well in terms of management and patient care.

One area of concern flagged – and where a need to improve was noted – was in relation to medicine storage.

The inspectors found this was generally handled well, but “not all drugs were stored in suitable lockable systems.”

Ms Byron said that this had since been rectified.

She confirmed the clinic would aim to achieve an outstanding rating – the highest of all – when the CQC next inspected the site.

Other future ambitions for the consultant-led clinic include expanding the portfolio of specialists and obtaining accreditation with the major insurance companies.

“Good” start for fledgling care home:

A Shirley-based care home which opened at the start of last year has also been rated “good” by inspectors.

Solihull Council said it was delighted by the outcome of the very first inspection at Tanworth Court, which welcomed its first residents in January 2020.

The 60-bed facility, managed by Prime Life, had been built to increase capacity for those in the area in need of dementia care.

Cllr Tony Dicicco, cabinet member for adult social care and health, this month welcomed the rating.

“This is an excellent outcome for a home that opened just weeks before the pandemic,” he said.

“It is a great credit to the home’s manager and staff to have achieved such a consistently high standard.”

The inspection stands in sharp contrast to the last council-led care development to open in the borough, which was branded “inadequate” within its first 12 months.

Chelmund’s Court, at Chelmsley Wood, operated by Runwood, subsequently made significant changes. Although it continues to “require improvement” based on the latest CQC inspection.


Words: David Irwin, Local Democracy Reporter

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